What are the Benefits of using SMS for Customer Service?
Very few people are aware that SMS can be used to enhance customer service. Most of us often use SMS only as a communication channel; to text friends, family etc. If you wish to support and engage your customers, make use of SMS and stay ahead in the competition. You can avail bulk SMS service at affordable prices and be assured of positive results. It is a fact that today most of us use a smart phone and its usage is definitely on the rise. It is one of the most versatile and widely used medium for B2C communication. A survey also reveals that 64% of people prefer text messages or SMS to phone calls for customer service. Here are 6 top benefits of using Bulk SMS Services for enhancing customer relationship. 1. Builds Trust with Customers Voice calls can be recorded and saved by the company for future use. With SMS, the customer and the company both can have a copy of their conversation and can review it at their will. This helps build trust with the customers. 2. No