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Very few people are aware that SMS can be used to enhance customer service. Most of us often use SMS only as a communication channel; to text friends, family etc. If you wish to support and engage your customers, make use of SMS and stay ahead in the competition. You can avail bulk SMS service at affordable prices and be assured of positive results. It is a fact that today most of us use a smart phone and its usage is definitely on the rise. It is one of the most versatile and widely used medium for B2C communication. A survey also reveals that 64% of people prefer text messages or SMS to phone calls for customer service. Here are 6 top benefits of using Bulk SMS Services for enhancing customer relationship. 1. Builds Trust with Customers Voice calls can be recorded and saved by the company for future use. With SMS, the customer and the company both can have a copy of their conversation and can review it at their will. This helps build trust with the customers. 2. No

Today, every company wishes to stand out in the competition and build innovative strategies to attract customers. Of late, smart phones are the biggest boon to several companies as it allows them to relate to the customers in a better way. Sending out bulk SMS is one such method and an SMS provider will help you achieve the desired results. One must understand that an SMS provider is a mediator between mobile network operators and SMS service user. In other words, we can say that an SMS provider is a separate entity that only provides messaging services.However, before you select a bulk SMS provider in Pune or any other city in India , you need to consider some factors and then take a decision. Some important factors have been mentioned below. 1. What is the cost of each SMS This is an important factor and you can pay the bulk SMS provider in Pune in two forms: • Credit Based- In this system , you first purchase a few credits from the provider.Depending upon which country